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How kopi4 Handles Your Rights and Our Rules

Our legal terms set out what you agree to when you open an account, how we handle your data, and what applies in regions where access is permitted under local law.

Account Eligibility TermsData & Privacy PolicyCookie Use DisclosureDANA, OVO, GoPay Transaction TermsJurisdiction-Dependent Access
kopi4 How kopi4 Handles Your Rights and Our Rules
ACCOUNT SECURITY DETAILS

How We Protect Your Data and Account

Security and transparency are not optional extras here — they are built into how your account works. From the moment you verify your wallet, through every DANA, OVO, or GoPay deposit, we apply encryption and access controls to keep your data contained. Players in Semarang and across Indonesia can check their data preferences directly from the account dashboard.

Data Retention

We keep transaction records and account data for the period required by operational standards. You can request a summary of what we hold via the in-account message centre.

Cookie Policy

Cookies on kopi4 are used for session management and performance only. You can adjust cookie preferences through your browser settings at any time without affecting your account access.

Wallet Verification

When you link DANA, OVO, or GoPay to your account, we verify wallet ownership before processing withdrawals. This step protects against unauthorised use of your funds.

Data Correction Rights

If any account detail we hold is incorrect, you have the right to request a correction. Submit your request through live chat or email and we will confirm the update in writing.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

Got a question about what our terms mean for your account? Our support team handles policy queries alongside account and payment issues. You can reach us directly through live chat, email, or the in-account message centre — all three channels connect to the same support team.

Team online

Live Chat

Open the chat widget from any page on kopi4 to ask about terms, data requests, or account conditions. Response times are kept short during active hours.

Email Support

Send detailed legal or policy questions to our support email. We review data access requests, account queries, and dispute submissions via this channel.

In-Account Messages

Log in, head to your account settings, and use the message centre to submit a formal request. This path is useful for wallet verification or data correction requests.

Common Questions About Our Terms

These are the questions we hear most often about our legal terms, data handling, and what applies to your account. Each answer reflects the actual position — no vague pointers.

Yes. Opening an account and using the lobby counts as acceptance of our terms. We recommend reading the full policy before your first deposit via DANA, OVO, or GoPay.

Access depends on local law and is available only where your region permits it. Eligibility is your responsibility to confirm before creating an account or making a deposit.

We collect account registration details, wallet reference numbers from DANA, OVO, and GoPay transactions, session logs, and device information used for access. All data use is described in our privacy policy.

You can submit a data deletion request through live chat or email. Some records may be retained for operational reasons, but we will confirm what is removed and what is retained.

Contact support with the wallet reference number from your DANA, OVO, or GoPay transaction. Our team reviews the record and responds with a resolution or escalation path within the timeframe stated in our terms.

Updates are published on this page with the effective date shown. Continuing to use your account after an update means you accept the revised terms. We do not issue individual notifications for minor amendments.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.